Cookie Policy for Online Poradňa

Last updated: November 1, 2025

This Cookie Policy explains how Online Poradňa ("we", "us", or "our") uses cookies and similar tracking technologies when you visit our website at onlineporadna.live (the "Website"). This policy is designed to help you understand what cookies are, how we use them, the types of cookies we use, the information we collect using cookies, how that information is used, and how you can control your cookie preferences. By using our Website, you consent to the use of cookies in accordance with this policy. If you do not agree to the use of cookies, you should set your browser settings accordingly or refrain from using the Website.

What Are Cookies

Cookies are small text files that are stored on your device (computer, smartphone, tablet, or other internet-enabled device) when you visit a website. They allow the website to remember your actions and preferences (such as login information, language, font size, and other display preferences) over a period of time, so you don't have to keep re-entering them whenever you come back to the site or browse from one page to another. Cookies are widely used by website owners to make their websites work more efficiently, as well as to provide reporting information and to deliver personalized content and advertising.

Cookies can be classified in several ways, including by their duration (session cookies vs. persistent cookies) and by their origin (first-party cookies vs. third-party cookies). Session cookies are temporary and are deleted when you close your browser, while persistent cookies remain on your device for a set period or until you delete them manually. First-party cookies are set by the website you are visiting, while third-party cookies are set by a domain other than the website you are visiting (e.g., by analytics services or advertising networks).

How We Use Cookies

We use cookies for a variety of purposes, including to improve your experience on our Website, to analyze how our Website is used, to provide certain features, and to ensure the security and proper functioning of our services. Specifically, we use cookies for the following purposes:

Essential Cookies: These cookies are necessary for the Website to function properly. They enable basic functions like page navigation, access to secure areas, and the use of our services. Without these cookies, the Website cannot operate effectively, and some features may not be available.
Performance and Analytics Cookies: These cookies help us understand how visitors interact with our Website by collecting and reporting information anonymously. We use this data to improve the performance of our Website, identify usage patterns, and troubleshoot issues. Analytics cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site.
Functional Cookies: These cookies allow the Website to remember choices you make (such as your language preference or region) and provide enhanced, more personalized features. They may also be used to provide services you have requested, such as a live chat function or video content.
Targeting and Advertising Cookies: We may use these cookies to deliver advertisements that are relevant to you and your interests. They are also used to limit the number of times you see an advertisement, as well as to measure the effectiveness of advertising campaigns. These cookies may be placed by us or by third-party advertising networks with our permission.
Third-Party Cookies: Some of our pages may display content from external providers, such as embedded videos, social media buttons, or maps. These third parties may set cookies on your device. We do not control these cookies, and you should check the privacy policies of these third parties for more information about their cookie practices.

Types of Cookies We Use

Below is a detailed list of the cookies we use on our Website, categorized by type, purpose, and duration. Please note that the specific cookies in use may change from time to time, and we update this list regularly to reflect any changes.

Essential Cookies:

Cookie Name: session_id - Purpose: Maintains your session on the Website, allowing you to navigate between pages without re-authenticating. Duration: Session cookie (deleted when browser is closed).
Cookie Name: csrf_token - Purpose: Protects against cross-site request forgery attacks, ensuring the security of your interactions with the Website. Duration: Session cookie.
Cookie Name: cookie_consent - Purpose: Stores your cookie consent preferences so we know whether you have accepted or declined cookies. Duration: Persistent (1 year).

Performance and Analytics Cookies:

Cookie Name: _ga (Google Analytics) - Purpose: Used to distinguish unique users and track interactions on the Website, helping us analyze site usage. Duration: Persistent (2 years).
Cookie Name: _gid (Google Analytics) - Purpose: Used to distinguish users for analytics purposes, with a shorter lifespan. Duration: Persistent (24 hours).
Cookie Name: _gat (Google Analytics) - Purpose: Used to throttle request rate, limiting data collection on high-traffic sites. Duration: Persistent (1 minute).
Cookie Name: _ga_XXXXXXXX (Google Analytics) - Purpose: Used to persist session state and track user behavior across multiple visits. Duration: Persistent (2 years).
Cookie Name: hotjar_id (Hotjar, if used) - Purpose: Used to track visitor behavior, such as mouse movements and clicks, for usability analysis. Duration: Persistent (1 year).

Functional Cookies:

Cookie Name: language_preference - Purpose: Remembers your selected language for the Website interface. Duration: Persistent (1 year).
Cookie Name: chat_session - Purpose: Maintains your live chat session with our support team, ensuring continuity of conversation. Duration: Session cookie.
Cookie Name: preferences - Purpose: Stores user-specific display preferences, such as font size or theme. Duration: Persistent (1 year).

Targeting and Advertising Cookies:

Cookie Name: _fbp (Facebook Pixel) - Purpose: Used to deliver targeted advertisements on Facebook and measure ad performance. Duration: Persistent (3 months).
Cookie Name: fr (Facebook) - Purpose: Enables Facebook ad delivery, frequency capping, and measurement. Duration: Persistent (3 months).
Cookie Name: google_ads (Google Ads) - Purpose: Used to track conversions from Google Ads and serve relevant ads. Duration: Persistent (1 year).
Cookie Name: test_cookie (Google DoubleClick) - Purpose: Checks if your browser supports cookies for ad delivery. Duration: Session cookie.

Third-Party Cookies:

Cookie Name: youtube_api (YouTube) - Purpose: Used to display embedded videos from YouTube and track video views. Duration: Persistent (varies, up to 2 years).
Cookie Name: vimeo_session (Vimeo) - Purpose: Used for embedded Vimeo video playback and analytics. Duration: Persistent (1 year).
Cookie Name: twitter_buttons (Twitter/X) - Purpose: Enables social media sharing buttons and tracks sharing activity. Duration: Persistent (2 years).

How We Manage Cookie Consent

When you first visit our Website, you will see a cookie consent banner that informs you about our use of cookies and asks for your consent. You can choose to accept all cookies, reject all non-essential cookies, or customize your preferences by selecting specific categories. Your consent is stored using a persistent cookie so that we remember your choice on subsequent visits. You can change your cookie preferences at any time by clicking the "Cookie Settings" link in the footer of our Website or by adjusting your browser settings. Please note that if you disable or reject certain cookies, some features of the Website may not function as intended, and your experience may be degraded.

How to Control Cookies

You have several options for controlling cookies on your device. You can manage your cookie preferences through our cookie consent tool, or you can adjust your browser settings to block or delete cookies. Most web browsers allow you to control cookies through their settings. Below are links to instructions for popular browsers:

Google Chrome: Settings > Privacy and security > Cookies and other site data.
Mozilla Firefox: Options > Privacy & Security > Cookies and Site Data.
Safari (macOS): Preferences > Privacy > Cookies and website data.
Microsoft Edge: Settings > Site permissions > Cookies and site data.
Brave: Settings > Shields > Cookies.

Additionally, you can use browser add-ons or extensions that allow you to block or manage cookies globally. You can also opt out of certain third-party cookies through industry programs such as the Digital Advertising Alliance (DAA) or the Network Advertising Initiative (NAI). Please note that deleting or blocking cookies may affect the functionality of the Website, and some features may become unavailable.

Data Collected via Cookies

The information we collect through cookies may include, but is not limited to:

Your IP address (anonymized where possible)
Device type and operating system
Browser type and version
Pages visited, time spent on pages, and navigation patterns
Referral source (e.g., how you arrived at our Website)
Language preferences and region
Interaction with website features (e.g., forms, chat, videos)
Clickstream data and user behavior

We use this data to improve our Website, personalize your experience, analyze trends, and ensure compliance with legal obligations. We do not sell personal data collected via cookies to third parties, though we may share anonymized aggregate data with partners for analytics or advertising purposes, subject to your consent.

Third-Party Services

We use third-party services that may set cookies on your device when you interact with our Website. These services include:

Google Analytics: For website analytics and behavior tracking. Data is processed in accordance with Google’s Privacy Policy.
Google Ads: For advertising and conversion tracking. You can opt out through Google’s ad settings.
Facebook Pixel: For targeted advertising and analytics on Facebook. See Facebook’s Data Policy for details.
Hotjar: For heatmaps, session recordings, and user feedback. Hotjar’s cookie policy can be accessed on their website.
YouTube and Vimeo: For embedded video content. These services may set cookies for video playback and analytics.
Live Chat Providers: For real-time support functionality, which may use session cookies.

We encourage you to review the privacy policies and cookie policies of these third parties for more information about how they handle your data.

Legal Basis for Processing

Under applicable data protection laws, including the General Data Protection Regulation (GDPR) and the Slovak Data Protection Act, we process cookie data based on the following legal grounds:

Consent: For non-essential cookies (analytics, functional, and targeting), we rely on your explicit consent, which you provide through our cookie consent banner. You have the right to withdraw your consent at any time.
Legitimate Interest: For essential cookies that are strictly necessary for the operation of the Website, we process data based on our legitimate interest in providing you with a functional and secure service. These cookies do not require your consent.

Data Retention

We retain cookie data for as long as necessary to fulfill the purposes outlined in this policy, subject to your preferences and legal requirements. Session cookies are deleted when you close your browser. Persistent cookies remain on your device for the duration specified in the cookie list above (e.g., 1 year for analytics cookies) or until you delete them manually. We review our cookie retention periods periodically and remove any cookies that are no longer required.

Security

We take reasonable measures to protect the data collected through cookies against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security. We recommend that you take steps to protect your device, such as using up-to-date antivirus software and maintaining strong passwords.

Your Rights

Under European data protection law, you have the following rights regarding your personal data collected via cookies:

Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can request that we correct any inaccurate or incomplete data.
Right to Erasure: You can request that we delete your personal data, subject to certain conditions.
Right to Restrict Processing: You can request that we limit the processing of your data in certain circumstances.
Right to Data Portability: You can request a copy of your data in a structured, commonly used, and machine-readable format.
Right to Object: You can object to the processing of your data for direct marketing or profiling purposes.
Right to Withdraw Consent: You can withdraw your consent for non-essential cookies at any time without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section. We will respond to your request within 30 days, as required by applicable law.

International Data Transfers

Data collected via cookies may be transferred to and processed in countries outside the European Economic Area (EEA), including to third-party service providers such as Google (US) and Facebook (US). In such cases, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or the existence of an adequacy decision by the European Commission, to protect your data in accordance with applicable law.

Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices, legal requirements, or the technologies we use. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date at the top. We encourage you to review this policy periodically to stay informed about how we use cookies. Your continued use of the Website after any changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Cookie Policy or our use of cookies, please contact us at:

Online Poradňa
Email: privacy@onlineporadna.live
Address: [Insert physical address, if applicable, e.g., Hlavná ulica 123, 811 01 Bratislava, Slovakia]

Alternatively, you can use the contact form available on our Website. We are committed to addressing your inquiries promptly and transparently. If you are not satisfied with our response, you have the right to lodge a complaint with the Slovak Data Protection Authority (Úrad na ochranu osobných údajov Slovenskej republiky) or your local data protection regulator.

Additional Information for Slovak Users (Slovak Supplement)

This Cookie Policy is provided in both English and Slovak (if applicable). In case of any discrepancies between the two versions, the Slovak version shall prevail for users in Slovakia. For Slovak users specifically, we confirm that our cookie practices comply with Act No. 18/2018 Coll. on Personal Data Protection and the Electronic Communications Act (Act No. 351/2011 Coll.), which transposes the ePrivacy Directive into Slovak law. You have the right to access your data, request its deletion, or opt out of non-essential cookies as described above. For more information about your rights under Slovak law, please contact us.

This document is intended to serve as a comprehensive guide to our cookie practices. We are committed to transparency and to respecting your privacy. Thank you for trusting Online Poradňa.